Issued: 20th March 2020
To all our valued guests,
After the announcement from our Government at 17:00pm this evening regarding the instruction of all bars, cafes, restaurants, pubs, theatres and gyms to close from 12pm tonight. We are regrettably forced to inform all of our valued guests that we will be closing all of our restaurants, bars and event suites until we are informed otherwise by the authorities, and unfortunately, we have no clear timescale to when this will be. Our Team are currently dealing with all immediate bookings to accommodate them at a later date. Should you have a booking with us after 8 weeks from todays date, we are not in a position to offer alternatives at this stage as we would be hoping to be operating fully at this point. However, if you do have a booking between now and then, our team will be contacting you to advise you on the next steps over the next few days.
If you have a booking with us for Mother’s Day or a Big Night Out. We require any refund request to be put in writing to Guest.Services@vandykbywildes.co.uk – FAO Darren Felstead (Operations Director)
I would like to confirm that our “Dine at Home” service will still be operating as usual from 9am until 9pm daily with our Loyalty Club guests still receiving 40% OFF Food & Drink delivery orders and 50% OFF Food & Drink collection orders. To order please call our Guest Services team on 01246 387386 who will be happy to take your order.
Any wedding bookings that will be impacted up until 30th April 2020 will be contacted by one of our wedding co-ordinators over the next few days with further information and options once we understand more from our local authority.
Van Dyk by Wildes will remain open, for room bookings only with an option for room service until we are advised otherwise by the local authority or by the government.
I would like to take this time to thank all of our loyal guests for their continued support during this unprecedented time, but more importantly a huge thank you to all of our team for there continuous hard work and commitment, we will be supporting them with guidance as much as we can.
We ask that all our guests stay safe, and we look forward to welcoming you back through our doors very soon.